Minnesota State Colleges and Universities Lake Superior College Work Plan Report July 1, 2003

Minnesota State Colleges and Universities Lake Superior College Work Plan Report July 1, 2003 - June 15, 2004

Part A. Ongoing Initiatives
A. Increased efforts to ensure welcoming campus climates and higher rates of recruitment and retention for students, faculty, and staff of color [Access and Opportunity]
1. The Diversity committee planned many diversity events for the year including a Disabilities Awareness week event, a theater presentation related to American Indian history, a Diversity Satellite conference, Martin Luther King Day march, Daughter's of Africa theater presentation, Women's History month high tea, a Pow Wow, and an Asian American Awareness month theater presentation..
2. A Conversation Day provocative proposition regarding multi-cultural services was addressed by the Diversity Committee regarding conducting research as to the services, staffing and budget in comparable system institutions in preparation for a specific campus diversity proposal. The Diversity Committee developed a proposal for funding the remodeling of a multi-cultural center, and it was approved by the Institutional Effectiveness committee. Summer remodeling will take place to create a more focused multi-cultural center. The Trio Director and HR Director have revised the PD for the multi-cultural advisor per the provocative proposal and the FTE level was approved the President's Council. The current incumbent has accepted the expanded position and will chair the Diversity committee in 05.
3. A major lab-improvement/cleanup program in the college's Industrial Division has created a more attractive place for our industrial program students to study and to learn.
4. Faculty interventions based on the Nursing Entrance Test (NET) scores have been created to assist the college in increasing its nursing student retention and overall success rates. That project is continuing beyond its pilot stage through a grant from the Center for Teaching and Learning and a faculty sabbatical. To date, 189 students have completed the NET testing. 33% showed to be at risk for either/or Math, Reading and Critical Thinking. 62 students should have taken one or more of the above classes. Twenty students have enrolled in the remedial courses. Research regarding success rates of this pilot group will be completed in FY05.
5. The Academic Affairs office has created a more welcoming environment for faculty (esp. non-full-time) through the adjunct faculty project, including use of WebBoard postings and discussions. An on-line orientation has also been created.
6. The Allied Health and Nursing Division has received a grant focused on increasing the gender diversity in the college's health care programs. These efforts included a poster and internet campaign. Results of this campaign will be forthcoming during FY05.
7. New ESL offerings are in place for FY05. An instructor has been hired, the Learning Center will be employing a College Lab Assistant with an ESL background, and an ESL Advisory Committee will be formed.
8. The number of students with disabilities served at LSC has increased by 65% over the past 3 years. 216 students were served during the fall semester and 227 during the spring semester of FY04.
9. An analysis of staffing needs within Disability Services was conducted given the increasing numbers of students with disabilities on campus. A position description was created and a new College Lab Assistant position is currently being filled to assist with serving students with disabilities.
10. Surveys and focused evaluations have been conducted through the Center for Student Development, Multi-cultural Services Department, and the Student Support Services and Upward Bound Programs to assess needs with students from a variety of backgrounds.
11. The college established a Women's Studies and a Developmental Education Learning Community for implementation in FY05.
12. A Student Help brochure listing student resource contacts was developed and given to faculty to display in their classrooms.
13. The college has revised its Residency policy to allow for non-immigrant international students to receive in-state tuition rates in hopes of increasing the diversity of our student population.
14. Research/best practices reviews for addressing barriers to underrepresented student success were studied and 3 best practices were utilized for each of the sub-divisions serving specialized populations (Multicultural Services, Disability Services, and Center for Student Development, Student Support Services and Upward Bound).
15. Five new strategies were implemented to better intervene with students on academic probation. These include "Probation: Get Off It" workshops offered by the Counseling Department; Revision/refinement of the process to release registration access codes to probationary students to ensure mandatory advisement; a Faculty Mentorship program; regular, mandatory advisement meetings for students in the Student Support Services program; and revision of the appeals process and forms with a requirement that students meet with a counselor to file an appeal.

B. Improved Federal relations [Access and Opportunity]
1. Based on feedback from the OCR Review, the Human Resources department has purchased employee bulletin boards to be located more centrally to post ADA, complaint procedures and other federal/ state laws pertaining to employees. A new regional Affirmative Action/Diversity Director (for 8 colleges) reporting through Lake Superior College has been hired to address state and federal laws and policies.
2. Procedures have been revised to clarify the process students/staff would access in addressing 1B1 complaints.
3. Strategic Planning with Mary Jacquart, Minnesota State Colleges and Universities' Director of Federal Relations, has been completed and work will be done to align the next Lake Superior College Biennial Plan with federal opportunities.

C. Improved services to students from pre-school through college by means of collaborative work with P-12 schools, the Department of Education, and other partners [Quality Learning Programs]
1. The Human Resources Director submitted a MnSCU grant proposal that would provide funding to the Duluth K-12 schools for Diversity programming and has started conversation with the Desegregation department regarding a potential for sharing employees assigned to work in multi-cultural activities and programs. While the grant was not funded, the Diversity Committee continued to seek ways to support its programs and services. Through another successful grant proposal to assist the college and area K-12 schools in providing diversity programming, over 1000 K - 12 children participated in funded diversity events.
2. Lake Superior College has participated in a statewide articulation with Automotive Secondary (ASE) certified training programs for transfer credit.
3. The Health curriculum partnership led by Proctor High School includes Esko, Proctor, Wrenshall and Carlton students. Though in the early stages, the goal is to have high school students have the opportunity to complete the pre-technical courses for health care majors including nursing while still enrolled in high school.
4. The college's PSEO Online program (high school honor students enrolled in the college's on-line courses) worked with 23 high schools, continued to increase in the number of students served and had exceptional retention rates. 239 unduplicated students were enrolled during FY04 with only a 12% withdrawal/failure rate and an average 3.0 GPA. They enrolled in 431 courses and generated 40.56 FYE. This program is composed of two subgroups: Honors OnLine (those students enrolled in high schools and accessing the college's online courses) and Campus PSEO Online (those students enrolled as PSEO students on the college campus and accessing online courses). The data for these subgroups include: Honors Online - 171 unduplicated students from 13 high schools accessing 282 courses with a 93% success rate with an overall GPA of 3.04 generating 26.13 FYE; Campus PSEO Online - 68 unduplicated students from 10 high schools accessing 149 courses with an 80% success rate with an overall GPA of 3.0 generating 14.3FYE.
5. The college offered, through its partnership with the regional Secondary Technical Center, serving Duluth and Hermantown, an opportunity for students to complete courses in Medical Ethics and Law. Nineteen high school students have participated.
6. The Computer Careers faculty at LSC has begun dialogue with the faculty at the Duluth Secondary Technical Center regarding articulations with the high school and the college CISCO courses.
7. An Admissions Advisory Board is being created to allow for regular information exchange between Lake Superior College admission/advising staff and the local area high school counselors. This Board is scheduled for implementation in FY05.
8. It has been determined that all divisions/disciplines will participate in integrating Service Learning into the curriculum during FY05 as one of the college's four major academic initiatives for FY05.
9. The college hosted a breakfast meeting with local area high school counselors and principals to address and improve communication and programmatic offerings. Over 30 high school employees participated.
10. The college, through its partnership with Duluth's Workforce Council, participated in the Duluth Youth Summit held on May 18, 2004. More than 25 youth agencies representing education, housing and social services attended the Summit, with the goal to become better informed about what each agency offers and how to share available resources.

D. Broaden effectiveness in teacher education programs to improve retention of teachers and address the changing demographic profile of the state's students [Quality Learning Programs]
1. Lake Superior College is engaging in on-going meetings with Itasca Community College regarding our Teacher Prep program in order to continue to implement changes and cooperative seminars to further enhance the program.
2. The college's Teachers of Tomorrow club is an active student organization on campus. 12 students participated during FY04, and 25 total students participated in the Teacher Preparation program.
3. Lake Superior College is an active partner with Bemidji State University and ten other two-year colleges in collaborating in BSU's on-line teacher education program known as DeLITE.
4. The pre-major for elementary education with the University of Minnesota - Duluth has been completed, and talks with University of Wisconsin - Superior is nearing completion.
5. A pre-major planning guide for teacher education has been developed with agreements with the College of St. Scholastica and Bemidji State University completed and the University of Wisconsin - Superior to be inked by July 2004.

E. Economic development/business-higher education partnerships [Community Development and Economic Vitality]
1. All college administrators served on a minimum of two community-based committees, task forces, or teams to increase the college's role in economic and community development. Some of these connections include participation in: the mayor's Workforce Council, the city's economic development task forces relating to military affairs and aviation, the Duluth Area Chamber of Commerce's Board of Directors, the state-wide Health Education Industry Partnership Council, the Workforce Development Council, the Duluth Sister Cities Commission, area Youth League Boards, the Area Partnerships for Economic Expansion Board, SoftCenter Duluth, Duluth Days at the Capital, and regional health facilities' boards.
2. In cooperation with colleges across northeast Minnesota, Lake Superior College's Rural Radiographic Technology project extended educational opportunities for students from Cook, Ely, International Falls, Grand Marais, Bigfork, Sandstone, and Grand Rapids. Fifteen (15) total students participated during FY04.
3. The expansion of Lake Superior College's nursing programs this year has increased the total number of students served by these programs. The college serves a total of 181 students in its PN and RN programs (95 in PN and 86 in RN) in Duluth and has additional students in programs located at three additional geographic sites: 28 students currently enrolled in Cloquet will continue in the RN Program at Fond du Lac; 33 new students will enroll there in Fall 2004. Nineteen students are currently registered to begin Fall 2004 in nursing in Mora in cooperation with Pine Technical College, and another 20 students will be enrolled at Melrose in cooperation with Alexandria Technical College.
4. The Dean of Allied Health and Nursing is a member of the Health Education Industry Partnership committee. That group has been active in specific projects designed to meet the needs of industry regarding nursing, laboratory technician/clinical lab scientist and radiological technicians. In addition, research has been supplied for legislative studies, the Citizens Forum on Healthcare Costs and other specific bonding requests.
5. In partnership with area high schools, LSC is responsible for the education and training of 500 nursing assistants. As the first rung on the nursing career ladder, this is a significant contribution.
6. The increased partnerships in the Allied Health and Nursing Division have expanded our agreement with clinical partners to 123 hospitals and clinical sites in a six (6) state area.
7. Lake Superior College has a partnership with Cook County Higher Education to offer college-level courses to residents of Grand Marais, MN. During FY04 the college offered 8 courses attended by 44 students. The course topics included nursing, accounting and several general education topics.
8. The college, through its Workforce Development staff, is a member of the North Shore Trade and Tech Consortium. This group, made up of leaders from Two Harbors, Silver Bay and Grand Marais includes educators, city official and area employers. The college's Dean of Workforce and Community Development has participated in the Machining and Welding Task Force. The task force has determined that its goal is to work collaboratively with high schools, the college and area employers to increase the number of high school students choosing machining and welding as career fields.
9. Ten students graduated in May from the college's Certified Nursing Assistant/Home Health Aid course at the Cook County North Shore Care Center. Ten additional participants began training on June 10th.

F. Responsiveness to the state's most critical workforce needs and the enhancement of workforce effectiveness [Community Development and Economic Vitality and Quality Learning Programs]
1. The Dean of Business and Industry met with dislocated workers to help them transition back into education, and additional college administrators, through their professional work on local and regional government and service committees, played vital roles in establishing life-to-school-to-work relationships with dislocated workers and regional government offices assisting these workers with retraining.
2. The Dean of Workforce and Community Development served on the HOPE VI Steering Committee responsible for the education and employment of citizen's impacted by HRA's five year revitalization plan. HOPE VI is the largest housing and redevelopment project Duluth has experienced in the last thirty years.
3. The Dean of Workforce and Community Development has been meeting with representatives from the Soft Center, City of Duluth, DEED, and the area higher education institutions to provide a coordinated response to an employer looking to expand his company to Duluth. This high-tech employer has several employee training related issues that need to be addressed prior to relocation.

G. Advocacy for adequate systemwide operating and capital budgets [Advocacy]
1. The college hosted four capital bonding presentations for members of the state House of Representatives, Senate, Governor's Office and the institution's Community Advisory Committee in order to promote the importance of supporting MnSCU's capital budget request.
2. Five presentations to legislators and government representatives have been conducted to highlight the work of MnSCU's capital budget request and to ensure understanding of LSC's $10.35 capital bonding project.
3. The Duluth Area Chamber of Commerce's Board of Director's developed and unanimously supported a strong policy statement supporting higher education's state financial support and Wisconsin's reciprocity changes.

H. Advance the image/awareness of the Minnesota State Colleges and Universities and the value of contributions the system makes to the state of Minnesota [Advocacy]
1. The community work and student-to-patient advocacy taking place in the college's community PTA and dental hygiene clinics bring continued recognition to Lake Superior College and to the Minnesota State Colleges and Universities system. The Community Dental Clinic served 360 clients. In addition, 62 children received care through the Give Kids a Smile Initiative. The PTA Clinic, a College of St. Scholastica partnership, served 93 clients.
2. LSC Online has been developed as a single resource for the provision of e-services and e-learning to students. The logo branding that is being used combines LSC Online with Minnesota Online to provide for greater integration between the college and the Minnesota State Colleges and Universities as a whole.
3. The Computer Careers program has submitted a planning grant to MN Campus Compact for a service learning initiative that will increase free computer assistance to the elderly residents of the Duluth area. We are still awaiting the results of this call for proposals. During FY04 35 home visits were made to senior citizens by Lake Superior College students who served as computer systems consultants to these seniors.
4. More than 85 students participated in community service learning projects throughout the year including participation in reading and tutoring at various elementary schools, work at various service agencies, and teaching computer skills to community members.

I. Progress toward implementation of the Allocation Framework [Fully Integrate the System]
1. Lake Superior College's Institutional Effectiveness Committee has developed a compatible framework for accountability at the institutional level. Many of the indicators mirror the system indicators, with the measures at the local level.
2. The first set of indicators to be developed at the institutional level are: Lifelong Learning: Student Satisfaction and Student Engagement. Preliminary data have been collected from the Community College Survey of Student Engagement and the Student Satisfaction Inventory.

J. Build on the emerging strengths to further enhance transfer [Fully Integrate the System]
1. The Vice President of Student Services and Director of Counseling and Advising continue to serve on MnSCU's Seamless Task Force and implement changes on campus to aid in the transition to this model. These changes include implementation of an on-line new student registration program, use of the ISRS on-line prospects and inquiries models, use of enhanced virtual financial aid processes, and the development of a system to provide on-line advising services.
2. The college's Academic Affairs Division is an active partner with Proctor High School and other local secondary schools and the machine tool industry in offering high school students a transfer-credit learning program while students are still enrolled in high school. 26 students generated 90 credit hours, 3 FYE.
3. LSC has obtained an AAS degree in Machine Technology so that students can transfer into a six-year apprenticeship with Scandia National Laboratories in New Mexico.
4. Transfer agreements with the University of Minnesota - Duluth in Art and Biology are nearing completion.
5. An articulation agreement with the University of Wisconsin Superior for LSC's Paralegal program is in development.
6. A Transfer Services Coordinator position has been created to assist with the growing number of transfer students needing service, to conduct timely transcript evaluations, and to assure up-to-date transfer information is available to students as well as staff.

K. Collaboration between/among the colleges and universities to improve the coordination, responsiveness, and quality of academic programs and services, and to optimize administrative and technological services [Fully Integrate the System]
1. LSC participated in a research and proposal process emanating from the NE colleges' joint retreat in developing a shared AAO position for all eight colleges in the region (Lake Superior, Itasca, Pine Technical, Fond du Lac, Vermilion, Hibbing, Mesabi Range, and Rainy River colleges). The new Regional Director, Sheila Depre, started work in May of 2004 and has begun work on the Affirmative Action Plans for completion in July.
2. The Chief Academic Officers and faculty representatives of the Northeast region (see eight colleges listed above) have created academic calendars for FY05 which are closely aligned in start dates for both fall and spring terms and which include a common faculty inservice day each of the semesters.
3. Academic administrators and institutional presidents from Lake Superior College and St. Cloud State University met to coordinate plans for developing an on-line articulation for students completing their Associate in Arts degrees through LSC's virtual campus. Plans for developing a joint international online initiative are to be developed during FY05.
4. Several college partnership projects are in their initial or planning phases in an attempt to serve underserved populations and to build upon the academic strengths of partner institutions, including projects with Pine Technical College, Alexandria Technical College, Fond du Lac Tribal & Community College and other rural underserved areas.
5. The college engaged in joint purchasing agreements with the University of Minnesota and ISD 709.

Part B. Ongoing Initiatives - Summary
A. 25-50 word summary on the overall status of ongoing initiatives Lake Superior College has worked effectively and efficiently to meet the system's ongoing initiatives. Of particular interest is the institution's commitment to establishing internal and external collaborations which strengthen the opportunities and services we provide for students, employees and community members. Included in our partnership initiatives are those which involve shared staffing, common regional academic calendars and common staff development opportunities, joint grant solicitations, community use of campus facilities, and collaborative diversity programming. These activities and all others engaged in by the campus are focused on the Higher Learning Commission's nine Academic Quality Improvement Process (AQIP) criteria, standards for our institution's accreditation.

Part C. Annual Special-emphasis Initiatives
A. An expansion by college and university presidents of private (and other external) fundraising efforts and participation in a unified and coordinated pursuit of Federal funds [Access and Opportunity]
1. The college's Foundation hired its first full-time director and engaged in an internal campaign which has resulted in the following:
- An increase of 33% in numbers of employees contributing to the Foundation
- An 18% increase in the number of current contributors who increased their annual contributions
- A total internal pledge increase of 36%.
2. The Lake Superior College Foundation increased its annual golf outing revenue from FY03 by 60%.
3. Two new endowed scholarship funds have been created for students pursuing health-related careers. One will reach $65,000 within ten years, the second is currently slated for $15,000 in three years. The first scholarships awarded from these funds will occur for fall FY06.
4. A new endowed scholarship created in 2003 provided its first $500 scholarship during FY04.
5. The LSC Foundation awarded $14,000 in scholarships this spring to students for fall semester, 2004.
6. A full-time grant writer has been hired. A number of grant applications and deadlines have been identified.
7. An $18,000 Minnesota Campus Compact grant was received to support the college's Service Learning program.

B. A more coordinated and increased access to courses, full degree programs, and student support services offered through emerging technologies [Access and Opportunity, and Quality Learning Programs]
1. Lake Superior College is a leader in the system's IMS and virtual learning projects. We are or have currently:
- Implemented the new D2L IMS system
- Offered 24X7 on-line technology tutoring for all students in selected courses
- Created an online repository of electronic learning objects to be shared throughout the system
- Offered two new programs (AAS in Accounting and the Professional Bookkeeper Certificate) through on-line learning to complement the Associate in Arts degree and the Microsoft Office Professional certificate.
- Continued to create courses on-line in the health arena as well as increasing technology enhancements in programs such as Surgical Technology and Radiologic Technology
- Implemented a WebBoard project for health care adjunct faculty
- Increased enrollments in the LSC Virtual Campus - 53% from 2003
- Added fifteen new on-line courses since the end of spring semester, 2003
- Piloted the use of on-line student mentors in selected online courses in an effort to increase student success and retention in on-line courses
- Offered nine courses to the system's Bosnia Guard OnLine project
- Implemented an electronic accelerated degree program in Supervisory Management.
- Increased the presence of technology in all course offerings including using blended formats to deliver specific nursing, PTA, Surgical Technician and Medical Lab Technician courses.
- Worked on the integration of Desire2Learn (D2L) with the college website
- Trained faculty and staff in the use of D2L; 50 current faculty and 35 potential faculty were trained during FY04.
- Worked with other colleges within the system to plan for the sharing of faculty loads for e-learning
- Developed an online bookstore for LSC students and the virtual community
- Developed "train-the-trainer" modules within D2L to teach faculty and staff how to use D2L.
2. The first cohort of 16 students in the Supervisory Management Program completed the program in an accelerated format.
3. The college adopted a mandatory e-mail policy to ensure communication with employees and students. A system was purchased to accommodate the technological needs of providing accounts to all students.
4. The college has created and piloted an on-line new employee orientation course for release in the Fall of 05.
5. LSC, in cooperation with Moose Lake Hospital, Rice Memorial Hospital, Children's Hospital, Minneapolis Community and Technical College, and Ridgewater College (the primary grant recipient), received a MJSP grant to develop nursing simulations in critical health care incidents using a technological Sim Man. The three-year grant totaled nearly $390,000.

C. An examination and clarification of the system's organizational structure aimed at improving the efficiency and effectiveness of programs and services (This process will include conclusions on decentralizing, regionalizing and/or centralizing well-defined functions between/among the colleges and universities and the Office of the Chancellor). [Fully Integrate the System]
The college's Chief Academic Officer, in collaboration with her counterparts in the northeast region of the state, engaged in several initiatives to more effectively serve regional students and staff. These initiatives include:
- Establishing a CAO listserv to increase collaborative discussion on continued implementation of the northeast strategic academic plan
- Facilitating collaborative teaching assignments (in partnership with Fond du Lac, Itasca, and Hibbing)
- Conducting an audit to identify all articulation agreements established with various senior institutions in the northeast
- Analyzing all ITV usage occurring in the region
- Scheduling collaborative distance education training for faculty.
Eight colleges in Northeast Minnesota jointly hired a regional Affirmative Action Officer/Diversity Director to serve all colleges.

D. Establishment of a system leadership development program to identify and train future institutional and system leaders [Fully Integrate the System, Access and Opportunity, and Quality Learning Programs] Lake Superior College has continued to strengthen its leadership systems for its administrators, faculty and support staff. This local emphasis upon leadership development enhances the system's initiative to strengthen state-wide leadership. LSC's leadership development program is enhanced through the following initiatives:
- Inclusion of a strong professional and personal development component in the new faculty evaluation system
- The president's expectation that all senior administrators participate in local, regional, state and/or national leadership roles
- Active faculty participation in the college's and system's Center for Teaching and Learning and Campus Compact activities
- Active presentation at state, regional and national conferences, i.e., presentation by three English faculty members at the TYCA Midwest Two-Year College English Association Conference, presentation of Service Learning and E Primer for Deans, and an Integrated Planning presentation at AACC.
- Proactive service by the college's Active Learning Advocate to assist the college in fostering a culture that focuses on long-lasting student learning and leadership.
- Emphasis in the Campus Ambassador program on leadership concepts
- Participation by any member of the college's staff who wishes to engage in leadership activities at a local, regional, state or national level.
- Training for MnOnline Peer Reviewers
- Coordination of a retreat for Nursing Strategic Planning.
- Participation in CTL/Active Learning Workshop held at Mesabi Range by five+ faculty.
- Higher Learning Commission training for PEAQ and AQIP Peer Reviewers
- Emphasis by the campus' MMA supervisors in moving from managing to leading
- Coordination of an Emotional Intelligence Professional Development activity for all administrators in the eight Northeast Colleges.

THE FOLLOWING ACCOMPLISHMENTS ARE REPORTED HERE, ALTHOUGH THEY DO NOT FIT WITHIN THE WORKPLAN ELEMENTS LISTED ABOVE.
1. Lake Superior College's Institutional Effectiveness Committee hosted an all-employee "Conversation Day" as a part of its accreditation Academic Quality Improvement Process (AQIP) and created 28 propositions for projects to improve various aspects of the institution's processes and activities. Follow-up all-employee conversations were held on October 16 and February 13.
2. The October 16 follow-up Continuing Conversation created 10 teams of employees working on continuous improvement initiatives. A list of ten "Quick Fix" initiatives was also identified.
3. Lake Superior College's Facilities Committee established plans for and completed major internal remodeling projects at the Trinity Road campus: 10,800 sq. ft. of classroom and office space in the main building and 43,000 sq. ft. of classroom space in the Fine Arts Center.
4. The college's Student Services division implemented a new counseling/advising model in order to broaden counseling services, develop additional advising resources, improve students' self-advising skills and implement registration edits.
5. The college has implemented a new academic alerts process which allows for electronic submission of faculty academic alerts.
6. The Commission on Accreditation of Allied Health Programs has issued re-accreditation of Respiratory Care Practitioner Program through 2009. The college also completed a PTA onsite evaluation with official re-accreditation to be issued in October, 2004.
7. The Student Services division's development of a "paperless" advising system and the implementation of electronic student records imaging is enhancing the institution's move to better utilize electronic management systems.
8. The college's Dean of Business and Industry and two faculty members represented the Academic Affairs administrators in meeting with three universities in China to further Lake Superior College's international education initiative.
9. On-line procedures manuals were created in Admissions, Financial Aid and Records/Registration to allow for staff to better serve students consistently.
10. Lake Superior College is working with the City of Duluth to purchase property owned by the City adjacent to the college for future college expansion. The college also purchased one piece of personal property from an individual landowner adjacent to the Trinity Road campus.
11. Lake Superior College has partnered with the local utility company to receive rebates from the utility company for the college's Increased Energy Savings Program, saving a total of $42,000.
12. The College will implement a "mandatory student and staff e-mail" system effective Fall Semester, 2004, to ensure communication and infuse efficiency in our processes.
13. The Student Handbook was recreated in an exclusively on-line format for the 2004-2005 academic year.
14. A "Secret Shopper" study was conducted and a "quick card" evaluation tool implemented to attain satisfaction data for the Enrollment Services Center.
15. Focused group evaluations were conducted with students and an Activities Committee established to attain feedback and to make subsequent improvements to the Student Life program offerings.
16. The college's suspension appeal process was revised to increase efficiency, timeliness and intervention/support to students.
17. A faculty mentor program was implemented to provide support to at-risk students. 15 faculty members participated as mentors.
18. A "Parents and Partners Orientation Session" offering was created and offered to all family members of incoming students.
19. A comprehensive plan for counseling offerings was developed and services enhanced to better meet the needs of students.
20. A Campus-Wide Support Network Committee was established to allow for communication and collaboration between support services providers on campus.
21. The process for distribution of work study dollars was improved to ensure efficiency and accountability.
22. Students achieved a 100% pass rate for PN & RN students completing Board of Nursing testing for the first quarter.
23. The college designed an International Travel Handbook to clarify all institutional policies and procedures relating to international travel.


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Planning & Institutional Effectiveness Minnesota State Colleges and Universities Lake Superior College Work Plan Report July 1, 2003 - June 15, 2004 Part A. Ongoing Initiatives A. Increased efforts to ensure welcoming campus climates and higher rates of recruitment and retention for students, faculty, and staff of color [Access and Opportunity] 1. The Diversity committee planned many diversity events for the year including a Disabilities Awareness week event, a theater presentation related to American Indian history, a Diversity Satellite conference, Martin Luther King Day march, Daughter's of Africa theater presentation, Women's History month high tea, a Pow Wow, and an Asian American Awareness month theater presentation.. 2. A Conversation Day provocative proposition regarding multi-cultural services was addressed by the Diversity Committee regarding conducting research as to the services, staffing and budget in comparable system institutions in preparation for a specific campus diversity proposal. The Diversity Committee developed a proposal for funding the remodeling of a multi-cultural center, and it was approved by the Institutional Effectiveness committee. Summer remodeling will take place to create a more focused multi-cultural center. The Trio Director and HR Director have revised the PD for the multi-cultural advisor per the provocative proposal and the FTE level was approved the President's Council. The current incumbent has accepted the expanded position and will chair the Diversity committee in 05. 3. A major lab-improvement/cleanup program in the college's Industrial Division has created a more attractive place for our industrial program students to study and to learn. 4. Faculty interventions based on the Nursing Entrance Test (NET) scores have been created to assist the college in increasing its nursing student retention and overall success rates. That project is continuing beyond its pilot stage through a grant from the Center for Teaching and Learning and a faculty sabbatical. To date, 189 students have completed the NET testing. 33% showed to be at risk for either/or Math, Reading and Critical Thinking. 62 students should have taken one or more of the above classes. Twenty students have enrolled in the remedial courses. Research regarding success rates of this pilot group will be completed in FY05. 5. The Academic Affairs office has created a more welcoming environment for faculty (esp. non-full-time) through the adjunct faculty project, including use of WebBoard postings and discussions. An on-line orientation has also been created. 6. The Allied Health and Nursing Division has received a grant focused on increasing the gender diversity in the college's health care programs. These efforts included a poster and internet campaign. Results of this campaign will be forthcoming during FY05. 7. New ESL offerings are in place for FY05. An instructor has been hired, the Learning Center will be employing a College Lab Assistant with an ESL background, and an ESL Advisory Committee will be formed. 8. The number of students with disabilities served at LSC has increased by 65% over the past 3 years. 216 students were served during the fall semester and 227 during the spring semester of FY04. 9. An analysis of staffing needs within Disability Services was conducted given the increasing numbers of students with disabilities on campus. A position description was created and a new College Lab Assistant position is currently being filled to assist with serving students with disabilities. 10. Surveys and focused evaluations have been conducted through the Center for Student Development, Multi-cultural Services Department, and the Student Support Services and Upward Bound Programs to assess needs with students from a variety of backgrounds. 11. The college established a Women's Studies and a Developmental Education Learning Community for implementation in FY05. 12. A Student Help brochure listing student resource contacts was developed and given to faculty to display in their classrooms. 13. The college has revised its Residency policy to allow for non-immigrant international students to receive in-state tuition rates in hopes of increasing the diversity of our student population. 14. Research/best practices reviews for addressing barriers to underrepresented student success were studied and 3 best practices were utilized for each of the sub-divisions serving specialized populations (Multicultural Services, Disability Services, and Center for Student Development, Student Support Services and Upward Bound). 15. Five new strategies were implemented to better intervene with students on academic probation. These include "Probation: Get Off It" workshops offered by the Counseling Department; Revision/refinement of the process to release registration access codes to probationary students to ensure mandatory advisement; a Faculty Mentorship program; regular, mandatory advisement meetings for students in the Student Support Services program; and revision of the appeals process and forms with a requirement that students meet with a counselor to file an appeal. B. Improved Federal relations [Access and Opportunity] 1. Based on feedback from the OCR Review, the Human Resources department has purchased employee bulletin boards to be located more centrally to post ADA, complaint procedures and other federal/ state laws pertaining to employees. A new regional Affirmative Action/Diversity Director (for 8 colleges) reporting through Lake Superior College has been hired to address state and federal laws and policies. 2. Procedures have been revised to clarify the process students/staff would access in addressing 1B1 complaints. 3. Strategic Planning with Mary Jacquart, Minnesota State Colleges and Universities' Director of Federal Relations, has been completed and work will be done to align the next Lake Superior College Biennial Plan with federal opportunities. C. Improved services to students from pre-school through college by means of collaborative work with P-12 schools, the Department of Education, and other partners [Quality Learning Programs] 1. The Human Resources Director submitted a MnSCU grant proposal that would provide funding to the Duluth K-12 schools for Diversity programming and has started conversation with the Desegregation department regarding a potential for sharing employees assigned to work in multi-cultural activities and programs. While the grant was not funded, the Diversity Committee continued to seek ways to support its programs and services. Through another successful grant proposal to assist the college and area K-12 schools in providing diversity programming, over 1000 K - 12 children participated in funded diversity events. 2. Lake Superior College has participated in a statewide articulation with Automotive Secondary (ASE) certified training programs for transfer credit. 3. The Health curriculum partnership led by Proctor High School includes Esko, Proctor, Wrenshall and Carlton students. Though in the early stages, the goal is to have high school students have the opportunity to complete the pre-technical courses for health care majors including nursing while still enrolled in high school. 4. The college's PSEO Online program (high school honor students enrolled in the college's on-line courses) worked with 23 high schools, continued to increase in the number of students served and had exceptional retention rates. 239 unduplicated students were enrolled during FY04 with only a 12% withdrawal/failure rate and an average 3.0 GPA. They enrolled in 431 courses and generated 40.56 FYE. This program is composed of two subgroups: Honors OnLine (those students enrolled in high schools and accessing the college's online courses) and Campus PSEO Online (those students enrolled as PSEO students on the college campus and accessing online courses). The data for these subgroups include: Honors Online - 171 unduplicated students from 13 high schools accessing 282 courses with a 93% success rate with an overall GPA of 3.04 generating 26.13 FYE; Campus PSEO Online - 68 unduplicated students from 10 high schools accessing 149 courses with an 80% success rate with an overall GPA of 3.0 generating 14.3FYE. 5. The college offered, through its partnership with the regional Secondary Technical Center, serving Duluth and Hermantown, an opportunity for students to complete courses in Medical Ethics and Law. Nineteen high school students have participated. 6. The Computer Careers faculty at LSC has begun dialogue with the faculty at the Duluth Secondary Technical Center regarding articulations with the high school and the college CISCO courses. 7. An Admissions Advisory Board is being created to allow for regular information exchange between Lake Superior College admission/advising staff and the local area high school counselors. This Board is scheduled for implementation in FY05. 8. It has been determined that all divisions/disciplines will participate in integrating Service Learning into the curriculum during FY05 as one of the college's four major academic initiatives for FY05. 9. The college hosted a breakfast meeting with local area high school counselors and principals to address and improve communication and programmatic offerings. Over 30 high school employees participated. 10. The college, through its partnership with Duluth's Workforce Council, participated in the Duluth Youth Summit held on May 18, 2004. More than 25 youth agencies representing education, housing and social services attended the Summit, with the goal to become better informed about what each agency offers and how to share available resources. D. Broaden effectiveness in teacher education programs to improve retention of teachers and address the changing demographic profile of the state's students [Quality Learning Programs] 1. Lake Superior College is engaging in on-going meetings with Itasca Community College regarding our Teacher Prep program in order to continue to implement changes and cooperative seminars to further enhance the program. 2. The college's Teachers of Tomorrow club is an active student organization on campus. 12 students participated during FY04, and 25 total students participated in the Teacher Preparation program. 3. Lake Superior College is an active partner with Bemidji State University and ten other two-year colleges in collaborating in BSU's on-line teacher education program known as DeLITE. 4. The pre-major for elementary education with the University of Minnesota - Duluth has been completed, and talks with University of Wisconsin - Superior is nearing completion. 5. A pre-major planning guide for teacher education has been developed with agreements with the College of St. Scholastica and Bemidji State University completed and the University of Wisconsin - Superior to be inked by July 2004. E. Economic development/business-higher education partnerships [Community Development and Economic Vitality] 1. All college administrators served on a minimum of two community-based committees, task forces, or teams to increase the college's role in economic and community development. Some of these connections include participation in: the mayor's Workforce Council, the city's economic development task forces relating to military affairs and aviation, the Duluth Area Chamber of Commerce's Board of Directors, the state-wide Health Education Industry Partnership Council, the Workforce Development Council, the Duluth Sister Cities Commission, area Youth League Boards, the Area Partnerships for Economic Expansion Board, SoftCenter Duluth, Duluth Days at the Capital, and regional health facilities' boards. 2. In cooperation with colleges across northeast Minnesota, Lake Superior College's Rural Radiographic Technology project extended educational opportunities for students from Cook, Ely, International Falls, Grand Marais, Bigfork, Sandstone, and Grand Rapids. Fifteen (15) total students participated during FY04. 3. The expansion of Lake Superior College's nursing programs this year has increased the total number of students served by these programs. The college serves a total of 181 students in its PN and RN programs (95 in PN and 86 in RN) in Duluth and has additional students in programs located at three additional geographic sites: 28 students currently enrolled in Cloquet will continue in the RN Program at Fond du Lac; 33 new students will enroll there in Fall 2004. Nineteen students are currently registered to begin Fall 2004 in nursing in Mora in cooperation with Pine Technical College, and another 20 students will be enrolled at Melrose in cooperation with Alexandria Technical College. 4. The Dean of Allied Health and Nursing is a member of the Health Education Industry Partnership committee. That group has been active in specific projects designed to meet the needs of industry regarding nursing, laboratory technician/clinical lab scientist and radiological technicians. In addition, research has been supplied for legislative studies, the Citizens Forum on Healthcare Costs and other specific bonding requests. 5. In partnership with area high schools, LSC is responsible for the education and training of 500 nursing assistants. As the first rung on the nursing career ladder, this is a significant contribution. 6. The increased partnerships in the Allied Health and Nursing Division have expanded our agreement with clinical partners to 123 hospitals and clinical sites in a six (6) state area. 7. Lake Superior College has a partnership with Cook County Higher Education to offer college-level courses to residents of Grand Marais, MN. During FY04 the college offered 8 courses attended by 44 students. The course topics included nursing, accounting and several general education topics. 8. The college, through its Workforce Development staff, is a member of the North Shore Trade and Tech Consortium. This group, made up of leaders from Two Harbors, Silver Bay and Grand Marais includes educators, city official and area employers. The college's Dean of Workforce and Community Development has participated in the Machining and Welding Task Force. The task force has determined that its goal is to work collaboratively with high schools, the college and area employers to increase the number of high school students choosing machining and welding as career fields. 9. Ten students graduated in May from the college's Certified Nursing Assistant/Home Health Aid course at the Cook County North Shore Care Center. Ten additional participants began training on June 10th. F. Responsiveness to the state's most critical workforce needs and the enhancement of workforce effectiveness [Community Development and Economic Vitality and Quality Learning Programs] 1. The Dean of Business and Industry met with dislocated workers to help them transition back into education, and additional college administrators, through their professional work on local and regional government and service committees, played vital roles in establishing life-to-school-to-work relationships with dislocated workers and regional government offices assisting these workers with retraining. 2. The Dean of Workforce and Community Development served on the HOPE VI Steering Committee responsible for the education and employment of citizen's impacted by HRA's five year revitalization plan. HOPE VI is the largest housing and redevelopment project Duluth has experienced in the last thirty years. 3. The Dean of Workforce and Community Development has been meeting with representatives from the Soft Center, City of Duluth, DEED, and the area higher education institutions to provide a coordinated response to an employer looking to expand his company to Duluth. This high-tech employer has several employee training related issues that need to be addressed prior to relocation. G. Advocacy for adequate systemwide operating and capital budgets [Advocacy] 1. The college hosted four capital bonding presentations for members of the state House of Representatives, Senate, Governor's Office and the institution's Community Advisory Committee in order to promote the importance of supporting MnSCU's capital budget request. 2. Five presentations to legislators and government representatives have been conducted to highlight the work of MnSCU's capital budget request and to ensure understanding of LSC's $10.35 capital bonding project. 3. The Duluth Area Chamber of Commerce's Board of Director's developed and unanimously supported a strong policy statement supporting higher education's state financial support and Wisconsin's reciprocity changes. H. Advance the image/awareness of the Minnesota State Colleges and Universities and the value of contributions the system makes to the state of Minnesota [Advocacy] 1. The community work and student-to-patient advocacy taking place in the college's community PTA and dental hygiene clinics bring continued recognition to Lake Superior College and to the Minnesota State Colleges and Universities system. The Community Dental Clinic served 360 clients. In addition, 62 children received care through the Give Kids a Smile Initiative. The PTA Clinic, a College of St. Scholastica partnership, served 93 clients. 2. LSC Online has been developed as a single resource for the provision of e-services and e-learning to students. The logo branding that is being used combines LSC Online with Minnesota Online to provide for greater integration between the college and the Minnesota State Colleges and Universities as a whole. 3. The Computer Careers program has submitted a planning grant to MN Campus Compact for a service learning initiative that will increase free computer assistance to the elderly residents of the Duluth area. We are still awaiting the results of this call for proposals. During FY04 35 home visits were made to senior citizens by Lake Superior College students who served as computer systems consultants to these seniors. 4. More than 85 students participated in community service learning projects throughout the year including participation in reading and tutoring at various elementary schools, work at various service agencies, and teaching computer skills to community members. I. Progress toward implementation of the Allocation Framework [Fully Integrate the System] 1. Lake Superior College's Institutional Effectiveness Committee has developed a compatible framework for accountability at the institutional level. Many of the indicators mirror the system indicators, with the measures at the local level. 2. The first set of indicators to be developed at the institutional level are: Lifelong Learning: Student Satisfaction and Student Engagement. Preliminary data have been collected from the Community College Survey of Student Engagement and the Student Satisfaction Inventory. J. Build on the emerging strengths to further enhance transfer [Fully Integrate the System] 1. The Vice President of Student Services and Director of Counseling and Advising continue to serve on MnSCU's Seamless Task Force and implement changes on campus to aid in the transition to this model. These changes include implementation of an on-line new student registration program, use of the ISRS on-line prospects and inquiries models, use of enhanced virtual financial aid processes, and the development of a system to provide on-line advising services. 2. The college's Academic Affairs Division is an active partner with Proctor High School and other local secondary schools and the machine tool industry in offering high school students a transfer-credit learning program while students are still enrolled in high school. 26 students generated 90 credit hours, 3 FYE. 3. LSC has obtained an AAS degree in Machine Technology so that students can transfer into a six-year apprenticeship with Scandia National Laboratories in New Mexico. 4. Transfer agreements with the University of Minnesota - Duluth in Art and Biology are nearing completion. 5. An articulation agreement with the University of Wisconsin Superior for LSC's Paralegal program is in development. 6. A Transfer Services Coordinator position has been created to assist with the growing number of transfer students needing service, to conduct timely transcript evaluations, and to assure up-to-date transfer information is available to students as well as staff. K. Collaboration between/among the colleges and universities to improve the coordination, responsiveness, and quality of academic programs and services, and to optimize administrative and technological services [Fully Integrate the System] 1. LSC participated in a research and proposal process emanating from the NE colleges' joint retreat in developing a shared AAO position for all eight colleges in the region (Lake Superior, Itasca, Pine Technical, Fond du Lac, Vermilion, Hibbing, Mesabi Range, and Rainy River colleges). The new Regional Director, Sheila Depre, started work in May of 2004 and has begun work on the Affirmative Action Plans for completion in July. 2. The Chief Academic Officers and faculty representatives of the Northeast region (see eight colleges listed above) have created academic calendars for FY05 which are closely aligned in start dates for both fall and spring terms and which include a common faculty inservice day each of the semesters. 3. Academic administrators and institutional presidents from Lake Superior College and St. Cloud State University met to coordinate plans for developing an on-line articulation for students completing their Associate in Arts degrees through LSC's virtual campus. Plans for developing a joint international online initiative are to be developed during FY05. 4. Several college partnership projects are in their initial or planning phases in an attempt to serve underserved populations and to build upon the academic strengths of partner institutions, including projects with Pine Technical College, Alexandria Technical College, Fond du Lac Tribal & Community College and other rural underserved areas. 5. The college engaged in joint purchasing agreements with the University of Minnesota and ISD 709. Part B. Ongoing Initiatives - Summary A. 25-50 word summary on the overall status of ongoing initiatives Lake Superior College has worked effectively and efficiently to meet the system's ongoing initiatives. Of particular interest is the institution's commitment to establishing internal and external collaborations which strengthen the opportunities and services we provide for students, employees and community members. Included in our partnership initiatives are those which involve shared staffing, common regional academic calendars and common staff development opportunities, joint grant solicitations, community use of campus facilities, and collaborative diversity programming. These activities and all others engaged in by the campus are focused on the Higher Learning Commission's nine Academic Quality Improvement Process (AQIP) criteria, standards for our institution's accreditation. Part C. Annual Special-emphasis Initiatives A. An expansion by college and university presidents of private (and other external) fundraising efforts and participation in a unified and coordinated pursuit of Federal funds [Access and Opportunity] 1. The college's Foundation hired its first full-time director and engaged in an internal campaign which has resulted in the following: - An increase of 33% in numbers of employees contributing to the Foundation - An 18% increase in the number of current contributors who increased their annual contributions - A total internal pledge increase of 36%. 2. The Lake Superior College Foundation increased its annual golf outing revenue from FY03 by 60%. 3. Two new endowed scholarship funds have been created for students pursuing health-related careers. One will reach $65,000 within ten years, the second is currently slated for $15,000 in three years. The first scholarships awarded from these funds will occur for fall FY06. 4. A new endowed scholarship created in 2003 provided its first $500 scholarship during FY04. 5. The LSC Foundation awarded $14,000 in scholarships this spring to students for fall semester, 2004. 6. A full-time grant writer has been hired. A number of grant applications and deadlines have been identified. 7. An $18,000 Minnesota Campus Compact grant was received to support the college's Service Learning program. B. A more coordinated and increased access to courses, full degree programs, and student support services offered through emerging technologies [Access and Opportunity, and Quality Learning Programs] 1. Lake Superior College is a leader in the system's IMS and virtual learning projects. We are or have currently: - Implemented the new D2L IMS system - Offered 24X7 on-line technology tutoring for all students in selected courses - Created an online repository of electronic learning objects to be shared throughout the system - Offered two new programs (AAS in Accounting and the Professional Bookkeeper Certificate) through on-line learning to complement the Associate in Arts degree and the Microsoft Office Professional certificate. - Continued to create courses on-line in the health arena as well as increasing technology enhancements in programs such as Surgical Technology and Radiologic Technology - Implemented a WebBoard project for health care adjunct faculty - Increased enrollments in the LSC Virtual Campus - 53% from 2003 - Added fifteen new on-line courses since the end of spring semester, 2003 - Piloted the use of on-line student mentors in selected online courses in an effort to increase student success and retention in on-line courses - Offered nine courses to the system's Bosnia Guard OnLine project - Implemented an electronic accelerated degree program in Supervisory Management. - Increased the presence of technology in all course offerings including using blended formats to deliver specific nursing, PTA, Surgical Technician and Medical Lab Technician courses. - Worked on the integration of Desire2Learn (D2L) with the college website - Trained faculty and staff in the use of D2L; 50 current faculty and 35 potential faculty were trained during FY04. - Worked with other colleges within the system to plan for the sharing of faculty loads for e-learning - Developed an online bookstore for LSC students and the virtual community - Developed "train-the-trainer" modules within D2L to teach faculty and staff how to use D2L. 2. The first cohort of 16 students in the Supervisory Management Program completed the program in an accelerated format. 3. The college adopted a mandatory e-mail policy to ensure communication with employees and students. A system was purchased to accommodate the technological needs of providing accounts to all students. 4. The college has created and piloted an on-line new employee orientation course for release in the Fall of 05. 5. LSC, in cooperation with Moose Lake Hospital, Rice Memorial Hospital, Children's Hospital, Minneapolis Community and Technical College, and Ridgewater College (the primary grant recipient), received a MJSP grant to develop nursing simulations in critical health care incidents using a technological Sim Man. The three-year grant totaled nearly $390,000. C. An examination and clarification of the system's organizational structure aimed at improving the efficiency and effectiveness of programs and services (This process will include conclusions on decentralizing, regionalizing and/or centralizing well-defined functions between/among the colleges and universities and the Office of the Chancellor). [Fully Integrate the System] The college's Chief Academic Officer, in collaboration with her counterparts in the northeast region of the state, engaged in several initiatives to more effectively serve regional students and staff. These initiatives include: - Establishing a CAO listserv to increase collaborative discussion on continued implementation of the northeast strategic academic plan - Facilitating collaborative teaching assignments (in partnership with Fond du Lac, Itasca, and Hibbing) - Conducting an audit to identify all articulation agreements established with various senior institutions in the northeast - Analyzing all ITV usage occurring in the region - Scheduling collaborative distance education training for faculty. Eight colleges in Northeast Minnesota jointly hired a regional Affirmative Action Officer/Diversity Director to serve all colleges. D. Establishment of a system leadership development program to identify and train future institutional and system leaders [Fully Integrate the System, Access and Opportunity, and Quality Learning Programs] Lake Superior College has continued to strengthen its leadership systems for its administrators, faculty and support staff. This local emphasis upon leadership development enhances the system's initiative to strengthen state-wide leadership. LSC's leadership development program is enhanced through the following initiatives: - Inclusion of a strong professional and personal development component in the new faculty evaluation system - The president's expectation that all senior administrators participate in local, regional, state and/or national leadership roles - Active faculty participation in the college's and system's Center for Teaching and Learning and Campus Compact activities - Active presentation at state, regional and national conferences, i.e., presentation by three English faculty members at the TYCA Midwest Two-Year College English Association Conference, presentation of Service Learning and E Primer for Deans, and an Integrated Planning presentation at AACC. - Proactive service by the college's Active Learning Advocate to assist the college in fostering a culture that focuses on long-lasting student learning and leadership. - Emphasis in the Campus Ambassador program on leadership concepts - Participation by any member of the college's staff who wishes to engage in leadership activities at a local, regional, state or national level. - Training for MnOnline Peer Reviewers - Coordination of a retreat for Nursing Strategic Planning. - Participation in CTL/Active Learning Workshop held at Mesabi Range by five+ faculty. - Higher Learning Commission training for PEAQ and AQIP Peer Reviewers - Emphasis by the campus' MMA supervisors in moving from managing to leading - Coordination of an Emotional Intelligence Professional Development activity for all administrators in the eight Northeast Colleges. THE FOLLOWING ACCOMPLISHMENTS ARE REPORTED HERE, ALTHOUGH THEY DO NOT FIT WITHIN THE WORKPLAN ELEMENTS LISTED ABOVE. 1. Lake Superior College's Institutional Effectiveness Committee hosted an all-employee "Conversation Day" as a part of its accreditation Academic Quality Improvement Process (AQIP) and created 28 propositions for projects to improve various aspects of the institution's processes and activities. Follow-up all-employee conversations were held on October 16 and February 13. 2. The October 16 follow-up Continuing Conversation created 10 teams of employees working on continuous improvement initiatives. A list of ten "Quick Fix" initiatives was also identified. 3. Lake Superior College's Facilities Committee established plans for and completed major internal remodeling projects at the Trinity Road campus: 10,800 sq. ft. of classroom and office space in the main building and 43,000 sq. ft. of classroom space in the Fine Arts Center. 4. The college's Student Services division implemented a new counseling/advising model in order to broaden counseling services, develop additional advising resources, improve students' self-advising skills and implement registration edits. 5. The college has implemented a new academic alerts process which allows for electronic submission of faculty academic alerts. 6. The Commission on Accreditation of Allied Health Programs has issued re-accreditation of Respiratory Care Practitioner Program through 2009. The college also completed a PTA onsite evaluation with official re-accreditation to be issued in October, 2004. 7. The Student Services division's development of a "paperless" advising system and the implementation of electronic student records imaging is enhancing the institution's move to better utilize electronic management systems. 8. The college's Dean of Business and Industry and two faculty members represented the Academic Affairs administrators in meeting with three universities in China to further Lake Superior College's international education initiative. 9. On-line procedures manuals were created in Admissions, Financial Aid and Records/Registration to allow for staff to better serve students consistently. 10. Lake Superior College is working with the City of Duluth to purchase property owned by the City adjacent to the college for future college expansion. The college also purchased one piece of personal property from an individual landowner adjacent to the Trinity Road campus. 11. Lake Superior College has partnered with the local utility company to receive rebates from the utility company for the college's Increased Energy Savings Program, saving a total of $42,000. 12. The College will implement a "mandatory student and staff e-mail" system effective Fall Semester, 2004, to ensure communication and infuse efficiency in our processes. 13. The Student Handbook was recreated in an exclusively on-line format for the 2004-2005 academic year. 14. A "Secret Shopper" study was conducted and a "quick card" evaluation tool implemented to attain satisfaction data for the Enrollment Services Center. 15. Focused group evaluations were conducted with students and an Activities Committee established to attain feedback and to make subsequent improvements to the Student Life program offerings. 16. The college's suspension appeal process was revised to increase efficiency, timeliness and intervention/support to students. 17. A faculty mentor program was implemented to provide support to at-risk students. 15 faculty members participated as mentors. 18. A "Parents and Partners Orientation Session" offering was created and offered to all family members of incoming students. 19. A comprehensive plan for counseling offerings was developed and services enhanced to better meet the needs of students. 20. A Campus-Wide Support Network Committee was established to allow for communication and collaboration between support services providers on campus. 21. The process for distribution of work study dollars was improved to ensure efficiency and accountability. 22. Students achieved a 100% pass rate for PN & RN students completing Board of Nursing testing for the first quarter. 23. The college designed an International Travel Handbook to clarify all institutional policies and procedures relating to international travel.		QuickLinks IE Home Meet Our Staff Fast Facts Foundation Accreditation Archives Planning Research Request Grants Proposal Form
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